FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shopping Information
What products do you offer?
We provide a wide range of automotive parts, including body parts, carbon fiber components, interior accessories, interior kits, and wheels. All items are selected for quality, durability, and precise fitment.
Do you offer international shipping?
Yes. We ship to most countries worldwide. Shipping fees and delivery times vary based on destination and the size or weight of the items ordered.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout. Estimated delivery dates will be provided during the order process.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your shipment’s progress.
What should I do if an item arrives damaged?
If your item arrives damaged, please contact our support team within 48 hours with photos and your order number. We will assist you with a replacement or resolution as quickly as possible.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options available at checkout. All transactions are encrypted to protect your personal information.
Is my payment information secure?
Yes. Our website uses advanced SSL encryption and secure payment gateways to ensure that your data is always protected.
Why was my payment declined?
Payments may be declined due to bank restrictions, incorrect card information, insufficient funds, or payment security filters. We recommend verifying your payment details or contacting your bank for assistance.
Can I modify my order after payment?
Modifications are possible only if the order has not yet been processed or shipped. Please contact our support team as soon as possible to request any changes.
Order Returns
What is your return policy?
We accept returns within 14 days of delivery for unused and uninstalled items in their original packaging. Custom-made or special-order products may not be eligible for return.
How do I start a return?
To initiate a return, contact our customer service team with your order number and reason for the return. We will provide you with detailed instructions and the return address.
Are return shipping fees covered?
Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was delivered.
How long does it take to process a refund?
Once we receive and inspect your returned item, refunds are typically issued within 3–7 business days. Refunds will be processed using the original payment method.
What if I received the wrong item?
If the wrong product was sent, please notify us immediately with photos and your order details. We will arrange a replacement at no additional cost.